Last updated: August 2, 2026

Willow Foundation is a Pennsylvania nonprofit organization. This Privacy Policy describes how Willow Foundation collects, uses, and protects information provided by members, participants, donors, volunteers, and website visitors.

Information Collected

Willow Foundation collects information provided directly through website contact forms (name, email address, and message content), through intake and enrollment at Heartwood Center, Alderwood Center, and Willow Counseling, and through donation and volunteer processes. Willow Foundation does not collect phone numbers through its website.

Information collected through program intake may include contact information, demographic information, service history, and other information necessary to provide services. Program records are maintained in accordance with applicable state and federal requirements, including 45 CFR Part 164 (HIPAA) and 42 CFR Part 2 where applicable.

How Information Is Used

Information is used to provide services, communicate with members and participants about their care, coordinate program operations, respond to inquiries, process donations, and meet legal and grant reporting obligations. Information is not sold, rented, or shared with third parties for marketing or promotional purposes.

Information Sharing

Willow Foundation shares information only as necessary to provide services, with the consent of the individual, or as required by law. Program information subject to HIPAA or 42 CFR Part 2 is disclosed only in accordance with those regulations and the individual's written authorization.

Website Analytics and Cookies

The Willow Foundation website uses standard website analytics to understand site usage. Visitors may adjust browser settings to limit cookies at any time.

Data Retention

Records are retained in accordance with program, grant, and legal requirements. Individuals may request access to their own program records by contacting Willow Foundation directly.

Contact

Questions about this Privacy Policy may be directed to Willow Foundation at admin@willow-foundation.org or 570-455-7000.

Willow Foundation may send SMS text messages to individuals who have provided a mobile phone number and consented to receive messages at intake or program enrollment.

Program name. Willow Foundation member and participant communications.

Message types. Appointment reminders, case management follow-up, service availability updates, and time-sensitive program notifications.

Message frequency. Message frequency varies based on individual service engagement.

Cost. Message and data rates may apply. Willow Foundation does not charge for messages.

Opt-in. Consent is obtained in person at intake or program enrollment through Willow Foundation's intake and release-of-information forms. Consent is recorded in the individual's program record. Willow Foundation does not collect phone numbers through its website.

Opt-out. Reply STOP to any message to unsubscribe. Consent may also be withdrawn by notifying any Willow Foundation staff member verbally or in writing.

Help. Reply HELP to any message, call 570-455-7000, or email admin@willow-foundation.org.

Carrier disclaimer. Messages may not be deliverable on all carriers. Willow Foundation is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

Privacy. Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers provided for SMS purposes are used solely to provide services to the individual. See the Privacy Policy above for additional information.